Select your Cleaning Service
Booking a Cleaning Service that fits your needs is our priority. Take a look to our Cleaning Checklists to confirm if the tasks included in your service will cover your cleaning expectations. If you are not sure which service is the best for you, contact us anytime and we'll be happy to help you!
We bring our own Eco-Friendly Supplies to make your home shine. If there are special supplies that you want us to use for specific duties (bleach, stainless steel or marble cleaner), feel free to let us know your instructions and where can we find them in your home.
Vacuums will be provided by the customer for Regular, Deep Cleaning, Move-in Move-out Cleaning, unless requested. We may charge an additional fee of $40 if you require us to bring a vacuum for your service (Available for Services in CT). Custom services like Heavy-Duty Cleaning, Real Estate and Post-Construction Cleaning are not obligated to provide a vacuum for the day of the service.
We will only need you to provide us a toilet brush, running water and electricity. A step stool is recommended to reach high areas like upper cabinets and cleaning the top of the refrigerator.
Rates and Time of Service
Our price structure is based on flat rates and hourly rates.
Cover all the scoop of work listed for the selected service (Regular Cleaning, Deep Cleaning or Move-in Move-out Cleaning) within the suggested amount of time. Our cleaning times are calculated based on homes that are professionally cleaned at least every 2 weeks and maintained between appointments.
Recommended for houses or shared apartments, with the flexibility to choose what areas do you want us to clean. Create your Clean is our hourly service. Hourly rates are per man/hours, for example, you can book 4 hours for 1 cleaner or 2 hours for a team of 2 cleaners.
Our time of service is calculated in working-hours and the duration of your service will be divided by the number of cleaning members. For example, a 3hrs Cleaning Service with a team of 2 cleaners will last 1.5hrs.
We guarantee that our staff performs an efficient cleaning to give you the best service in the least time. If our Cleaner needs more time to finish the scoop of work (bigger home or service more complex than initially booked), we will contact you to ask if you would like to add more time to your service.
Additional time of service will be added after your booking time is finished at our hourly rate of $40/hr per cleaner for Regular Cleanings and $50/hr per cleaning for Deep Cleanings and Move-in Move-out Cleanings.
If the booked service is not the right one for your home, we will contact you and add a Messy / Extra-Messy Fee, Deep Cleaning or Heavy Duty Fee.
In case that we don't reach to an agreement in adding extra time to your service if required, we reserve the right to cancel the service.
Let us take care of your laundry during your service. Please, make sure to select our Laundry add-on at the time of your booking so our cleaner starts your service by washing your clothes or linens.
Let us know in the notes where to find your preferred detergent or leave it where our team can see it.
Please, separate your delicate or dry cleaning clothes from the general bin to make our process more efficient.
Let us know in the notes if there's another set of fresh linens and towels available that we can use to make your beds and restock your bath while we take care of the laundry.
Make sure you leave us your laundry card with enough credit to complete all your laundry.
In case that our team needs additional time to finish your laundry, we'll apply our hourly rate of $40/hr to finish washing, drying and folding.
We'll be happy to accommodate special requests for the day of your service. Please, leave us all the details in your Booking notes or Contact Us and we'll take all the notes.
The day of your Service
Since we give our clients a personalized service, we will contact you to make the proper arrangements for the day of the Service. We will coordinate with you all the requests, security information (keys or alarm), pets, etc.
For the Cleaning Service you can be present when the Cleaner arrives to give detailed instructions if you want, but is not necessary. You can always add notes to your appointment through your Customer's Account.
Please, safely secure valuable items prior to your service and advise of fragile items (and their care) in the Booking Form Notes, by email or let the team know when they arrive to your home.
Large and Heavy items
For safety and liability reasons, Cleaning Studio will not allow its Technicians to lift or move heavy items or furniture.
Caulking and Grout
We don't assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.
High Reach Areas
Our teams can only reach higher areas using a 2-step ladder provided by the customer.
We recommend to our customers to clear and tidy their surfaces and floors before their service. This allows our Teams to focus on cleaning your home and avoid using your service time in clearing the surfaces. For example, if you have many decor items on your shelves, toys or clothes on the floors, or several items on your bathroom and kitchen countertops, we suggest to keep them in a container or store them properly during your service. If you want us to do it for you, we may extra time to your service (Messy, Extra Messy or Tidying Fees) in order to cover all the Scoop of Work.
Our teams are very careful with your home. However, in the event of an accidental damage, please contact us within 48 hours. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment.
You can pay directly on our website when you book your appointment or you can enter your credit card information and we will only bill you once the service is completed. We accept all mayor credit cards through our credit card processor Stripe.
Maintain your home always clean and save time with our Recurrent Cleaning Plants. Discounts are bases on the frequency of your service:
Weekly 20% dsct (every week)
Bi-weekly 15% dsct (every 2 weeks)
Monthly 10% dsct (every 4 weeks)
Same day Service
If you need us to help you clean your home urgently, please call us (347) 502-8828 as early as possible to check our availability. We have a Same Day Service fee of $40.
Reschedule & Cancellation Policy
You can Reschedule or Cancel the appointment 24hrs before the service by login into your Customer Account or Contact Us by Phone, Text or Email.
For Cancellations made after 24hrs before your Service, we will apply a $25 fee.
On-site Cancellations or No-Show (Customer is not home at the time of service), we will apply a $50 fee.
Cleaning Studio reserves the right to remove its technicians (cleaners / organizers) from your home if the environment become unsafe, our cancellation policy will apply. If our technicians come across a Health Hazard situation, we will evaluate the situation and contact you immediately and a Health Hazard fee will be applied to your service.
We reserve the right to remove our teams (cleaners / organizers) from your home if the environment become unsafe, our cancellation policy will apply. If our teams come across a Health Hazard situation, we will evaluate the situation and contact you immediately and a Health Hazard fee will be applied to your service.
Reschedule & Cancellation Policy
We are a pet-friendly company and we are happy to work around pets. Our cleaning service does not include pet clean-up, please take the proper measures before our team arrives to your home.
If your pet becomes anxious or presents a safety concern, we reserve the right to remove our team from your home. If a team leaves your home prior to completion, we will charge you a pro-rated expense based on work performed, otherwise we will apply our cancellation fee.
In the rare case that you are not happy with our service, please contact us during the following 24hrs from our visit to schedule a re-clean of your home for free. Claims made after the 24hrs from our last visit will be subject to inspection.
Add Cleaning Products
Now, you can maintain your home between your services with our Natural Cleaning Products. Order your cleaning pack at our Cleaning Shop and enjoy FREE 02-Day Shipping in NYC with the Code NYC and FREE Same Day Delivery in Fairfield town & Westport with the code FAIRFIELD